Thank you for choosing Supergoopp. We want your order to arrive safely and on time. Below is everything you need to know about how we process and ship your purchase.
Order Processing
Once your order is placed, our team begins preparing it right away. Please allow 1–2 business days for processing before your package is handed over to the carrier. Orders are processed Monday through Friday, excluding major U.S. holidays.
Where We Ship
We currently ship to the United States, Puerto Rico, Canada, Costa Rica, and the Dominican Republic. At this time, we are unable to deliver to P.O. Boxes, APO/FPO addresses, or destinations outside our listed shipping regions.
Shipping Methods & Estimated Delivery
All shipments are sent via standard ground service. Delivery times listed below are estimates in business days, starting after the processing window.
| Destination | Processing Time | Estimated Transit Time | Carrier |
| United States | 1–2 business days | 3–5 business days | USPS or UPS |
| Canada | 1–2 business days | 5–7 business days | Canada Post or UPS |
| Puerto Rico | 1–2 business days | 5–8 business days | USPS or UPS |
| Costa Rica | 1–2 business days | 7–12 business days | DHL, FedEx or UPS |
| Dominican Republic | 1–2 business days | 7–12 business days | DHL, FedEx or UPS |
Delivery estimates are provided in good faith but may vary during peak periods, severe weather, or other circumstances beyond our control.
Shipping Costs
Shipping is free on all orders to the regions listed above. There is no minimum purchase amount required to qualify for free shipping, and no weight-based surcharges are ever added.
Tracking Your Package
When your order is ready to leave our facility, the status in your Supergoopp account will update with a tracking number. You can use that number to follow your package on the carrier’s website.
Lost or Misplaced Packages
If your tracking shows delivery but you have not received the package, we recommend checking around your property and with neighbors. If the issue continues, please reach out to our support team and we will help look into it.